Privacy Policy

1. Information We May Collect From You

We may collect and process the following information about you:

• Contact Information: When you fill out a form on our website, we collect your name, email address, phone number, and any other information you provide in the message field.
• Technical Information: We may collect information about your visit, including the Internet Protocol (IP) address used to connect your device to the internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
• Usage Information: We collect information about how you use our website, including the pages you visit, the time spent on each page, the links you click, and other actions taken within our website.
• Marketing Preferences: We may collect information about your preferences in receiving marketing communications from us.

2. How We Use Your Information

We use the information we collect about you for the following purposes:

• To provide our services: We use your information to respond to your inquiries, provide quotes, and deliver the services you request.
• To improve our website and services: We analyze how visitors use our website to improve its functionality, content, and user experience.
• For communication purposes: We use your contact information to communicate with you about our services, respond to your inquiries, and provide customer support.
• For marketing purposes: With your consent, we may send you marketing communications about our products, services, and promotions that we believe may be of interest to you.
• For legal and compliance purposes: We may use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

3. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal information based on the following legal grounds:

• Consent: Where you have given us explicit consent to process your personal data for specific purposes, such as sending marketing communications.
• Contract Performance: When processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into a contract.
• Legitimate Interests: Where processing is necessary for our legitimate interests, provided that these interests do not override your fundamental rights and freedoms.
• Legal Obligation: When processing is necessary to comply with a legal obligation to which we are subject.

4. Disclosure of Your Information

We may share your personal information with the following third parties:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as website hosting, data analysis, payment processing, and customer service.
• Business Partners: We may share your information with our business partners when necessary to provide you with products or services that you have requested.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

5. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

7. Your Legal Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Erasure: You have the right to request that we delete your personal information in certain circumstances.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Right to Data Portability: You have the right to request that we transfer your personal information to another organization or directly to you.
• Right to Object: You have the right to object to the processing of your personal information in certain circumstances, including for direct marketing purposes.
• Right to Withdraw Consent: If we are relying on consent to process your personal information, you have the right to withdraw your consent at any time.

If you wish to exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).

8. Cookies and Similar Technologies

Our website uses cookies and similar technologies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

For detailed information on the cookies we use, the purposes for which we use them, and how you can exercise your choices regarding our use of cookies, please see our Cookie Policy.

9. International Transfers

We are based in the United Kingdom, and your personal data will be processed in the UK. However, some of our service providers may be based outside the UK or the European Economic Area (EEA), which means that their processing of your personal data will involve a transfer of data outside the UK or EEA.

Whenever we transfer your personal data out of the UK or EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the UK or European Commission.
• Where we use certain service providers, we may use specific contracts approved by the UK or European Commission which give personal data the same protection it has in the UK and Europe.

10. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Policy changes if and where this is required by applicable data protection laws.

You can see when this Privacy Policy was last updated by checking the "Last updated" date displayed at the top of this Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Townvanta Transformations
1 Lochrin Square, 92-94 Fountainbridge
Edinburgh EH3 9QA
United Kingdom

Email: privacy@townvanta.com
Phone: +44 800 060 8703

12. Complaints

If you are not satisfied with our response to your concern or believe that we are processing your personal data in a way that is not in accordance with the law, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).